Uptime Guarantee

Extreme Code Studios targets 99.9% network and server availability for our managed hosting services, measured monthly. We back this with proactive monitoring and rapid response.

“Availability” means your hosted service is reachable and responding. “Downtime” means sustained unavailability caused by our infrastructure, excluding the situations listed below.

The guarantee does not apply to downtime caused by: scheduled or emergency maintenance; factors outside our reasonable control (including force majeure and upstream provider or network failures); issues arising from your code, applications, third-party services or misuse; or suspension due to breach of our terms.

Availability is measured using our monitoring systems over each calendar month. Our records will be used to determine whether the guarantee has been met.

If we fail to meet the guarantee in a given month due to a qualifying event, you may be eligible for a service credit as your sole and exclusive remedy. Credits are applied to future invoices and do not exceed the affected month's hosting fee.

To request a credit, contact us within 30 days of the incident with the relevant dates and details. Our team will review and confirm eligibility.